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Frequently Asked Questions

How do I report an emergency after hours?

For incidents such as experiencing no water or seeing signs of a water main break after week day office hours, on weekends and holidays, please call the Clinton County Comm Center to report the issue. 

When does Appalachian Utilities mail billing statements?

Billing is mailed bi-monthly beginning annually on December 31st with the next bill mailed February 28th and continues every two months thereafter.

Why is my bill higher than normal?

First, consider whether you have used extra water for activities such as washing cars, watering lawns or gardens, or if you had extra guests during the billing period. If there was not extra water used, check for leaks. If you are not able to detect a leak, call the Appalachian Utilities office or contact us with your question.

Why does my bill show usage is estimated?

Water bills may be estimated when weather conditions, particularly during winter, prevent Appalachian Utilities from reading meters. When the bill is estimated, an average of previous billing periods is used. The next time the meter is read, your actual consumption is recorded and the bill is adjusted. You will pay only for water actually used.

How do I locate my water meter?

Your water meter is usually located either in your crawlspace or your basement. 

How do I tell if I have a leak?

First make certain all water sources are turned off in your house. Locate your meter and notice to see if the dial is turning. If the dial is turning, water is running somewhere within your home or from an outside faucet. Check for leaks including putting water coloring in the back of each toilet to see if it leaks into the bowl. If you do have a leak and are not able to repair the leak yourself, call a reputable plumber.

Who is responsible for repairs to my water line or plumbing?

The property owner is responsible for any leaks and repairs from the curb box to and throughout the home or building. If you are unable to make repairs to leaks, it is recommended that you call a reputable plumber in your area.

How can I prevent frozen pipes during freezing temperatures?

Install insulation around the pipe where it enters your home. Do not leave your home without heat below 55 degrees during winter. Make sure doors are open to heat sources such as doors to your bathroom, kitchen, and if you are going to be away from home for a few days, make sure the bathroom and kitchen cabinet doors to your pipes are left open so they are exposed to the heat. 

Why is my water pressure low?

Water pressure will be low if Appalachian Utilities is flushing hydrants. If low pressure is not during a Scheduled Flushing, check to make sure no other water source is running in your house or outside. Make sure screens to faucets are clean. If no other reason is found, call or contact Appalachian Utilities to determine if there are any main breaks that may affect your pressure.

Is there fluoride in my water?

Appalachian Utilities, Inc. does not add fluoride to your water supply.

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If you have additional questions, please do not hesitate to Contact us. 

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